First steps

• Connecting channels

  Email, Facebook, Telegram, Slack, Viber, Skype, etc.

  11 articles

About Deskie

• Recent improvements

  Widget updates, new Help Center, telephony, custom channels, teamwork, etc.

  6 articles

Integrations

• CRM and project management

  amoCRM, PipeDrive, JIRA Cloud

  1 article

For admins

• Advanced features

  Help Center customization, filters, rules, macros, etc.

  6 articles

  Team

  Adding agents, equal distribution, business schedules, SLA, etc.

  1 article

• Reports

  Monitoring the agents' performance, case list export

  1 article

  Help Center

  Customization, limited access, remote authentification, etc.

  1 article

For agents

• Working with cases

  Parent and child cases, reopening, etc.

  1 article

Automation examples

• Managing cases

  Choosing the chat's subject, raising priority, etc.

  1 article