There are two ways to connect your Outlook mailbox:
- Connecting mailbox using forwarding
- Connecting mailbox using IMAP
We recommend using the first option because that way emails reach Deskie much faster, not to mention the possibility of setting up any SMTP. If the mailbox you use doesn’t support forwarding, you can connect it via IMAP.
Connecting mailbox using forwarding
1. Go to your admin account to the section “Channels”, subsection “Email”, click “Add email address”, and choose “Your own” option.
a) Enter the email you are planning to add. If you use Outlook mailbox with your own domain, enter it in the email address field. For example, support@yourcompany.com.
b) Choose a group where your cases delivered to this mailbox will land by default.
c) Enter the following data manually:
Outgoing mail server: smtp.office365.com
Port: 587
Encryption: TLS
Note: If you connect a mailbox with your own domain, the outgoing server settings, port, and encryption do not change.
d) Copy your system mailbox that will be receiving forwarded emails. It looks like support.[your personal code]@dev.deskie.io.
2. Set up forwarding emails to the Deskie system mailbox in the Outlook web interface. You can do this through these sections: Settings (gear icon in the upper right corner) → View all Outlook settings → Mail.
If you’re planning to forward all your emails to Deskie, go to the Forwarding section and insert that system mailbox you saved earlier in the “Forward my email to:” field.
If you only want some particular emails that come to your mailbox to be converted to Deskie cases, then go to the Rules section and add your conditions.
3. Go back to Deskie, enter your Outlook mailbox password, and click “Connect”.
Connecting mailbox using IMAP
1. Go to your admin account to the section “Channels”, subsection “Email”, click “Add email address”, choose “Your own” option and then select “through POP3 or IMAP”.
a) Enter the email you are planning to connect. If you use an Outlook mailbox with your own domain, enter it in the email address field. For example, support@yourcompany.com.
b) Choose a group where your cases delivered to this mailbox will land by default.
c) Manually enter the following data:
Incoming mail server: outlook.office365.com
Port: 993
Encryption: SSL
Outgoing mail server: smtp.office365.com
Port: 587
Encryption: TLS
Note: If you connect a mailbox with your domain, the incoming and outgoing server settings, port, and encryption do not change.
d) Enter your mailbox password and click “Connect.”
Deskie will receive all emails from your Inbox folder.